Returns

• By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by the Company once our supplier or We deliver these items to the carrier who delivers these products, unless the product received by you is damaged and/or expired. The Company provides a selection of products which may vary from box to box sent to various Users of the Service. The Company cannot accommodate specific requests for certain products, as the Company operates from a limited inventory of products depending on availability.
• If the product is damaged or expired, email Orders@ExperienceCrates.com with your Name, Address, Proof of Purchase, and reason for requested return. A customer service representative will reach out to you to facilitate the return and refund.

Billing and Cancellations

• Users will be billed on the same day as they sign up ever month. For example, if you sign up on December 13th, you will be billed on the 13th every month.
• Users may cancel their subscription at any time by emailing orders@experiencecrates.com, with the subject line “UNSUBSCRIBE”. Users requesting cancellation of subscription(s) via e-mail must do so 10 days before their monthly bill is due to allow for manual processing of the cancellation (e.g., Subscriber must email cancellation request by July 18 in order to cancel their subscription that will bill on July 28). This does not apply to non subscription boxes (e.g., ADVENTure 25 Days of Christmas Crate). Users may not cancel non subscription boxes after the order is placed. Anyone may re-subscribe at any time following cancellation. The Company does not allow Active Subscriber to pause or suspend its subscriptions.